Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and contact information (email, phone number)
• Business information (business name, address, tax ID)
• Account credentials and authentication data
• Payment and banking information
• Transaction history and records

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log files and analytics data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our payment processing services
• Process transactions and verify payments
• Communicate with you about your account and services
• Detect and prevent fraud and security threats
• Comply with legal and regulatory requirements
• Improve our services and develop new features
• Send you marketing communications (with your consent)

3. Information Sharing

We may share your information in the following circumstances:

• With payment processors and financial institutions to process transactions
• With service providers who assist in operating our platform
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or acquisition
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection practices
• Compliance with industry security standards

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for up to 7 years as required by financial regulations.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

8. International Transfers

Your information may be transferred to and processed in countries other than Ethiopia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: